Cancellation and refunds

Last updated: 4 November 2026. This is an English translation; the Turkish version (İptal ve İade Koşulları) is binding.

The packages sold on personel.net (job, featuring and urgent job rights, advertising balance) are digital services and are added to your account as soon as the payment is confirmed. There is therefore no statutory right of withdrawal (see the Distance sales agreement, section 7). We make voluntary refunds in the cases below.

1. Unused package — If no right from the package you bought has been used (no job posted, no featuring or urgent right used, nothing spent from the advertising balance), the full price is refunded if you ask within 14 days of purchase. When the refund is made, the rights the package added are taken back from your account.

2. Partly used package — If one or more rights from the package have been used, there is no refund. Unused rights stay on your account without expiry, and you can use them whenever you like.

3. Job that never went live — If your job is rejected before going live, or you delete it while it awaits approval, the job right spent on it is returned to your account automatically; you don't need to ask.

4. Duplicate payment and technical error — If you were charged more than once for the same order, or the payment was taken but the rights were not added to your account, the excess or the full payment is refunded with no time limit.

5. No refund — Rights already used; jobs taken down for breaking the Terms of use or the law; job, featuring and urgent periods that have ended; advertising balance already spent.

6. How to ask — From the e-mail address registered on your account, write to kurumsal@personel.net with the date and package name of your order (Employer panel → Packages → Orders; the invoice number if there is one) and the reason for the refund. You will get an answer within 3 business days at the latest.

7. When the money arrives — An approved refund is made to the card used for the payment, through the payment institution. Depending on your bank, it usually takes 2–10 business days to appear on your card account. For instalment payments, the refund may appear in instalments depending on your bank. A refund invoice or cancellation is issued based on your billing details.

8. Cancellation — If you leave the payment page before the payment is completed, no order is created and your card is not charged. Completed orders are refunded under the terms above.